Back end staff is anyone who works at the establishment who does not come in direct contact with “the customer”. I had to put “the customer” in quotation since we generally think of the pers... Read more
Alex-Ann Green Here’s the scene: you decide to put your nerves on the line to call the business to get your issues resolved. By some miracle, the phone is answered by a human. You exhale bec... Read more
Year after year companies report robust profit margins, yet the customers can experience no improvements even in how we are treated. It begs one to wonder what companies do with their earnin... Read more
Alex-Ann Green It always amazes me that Jamaicans are seen as such warm people yet that is far from the experience when trying to conduct business here. Is it that we only provide quality se... Read more
